Someone has to take the blame, and the messenger is always the easiest to pick out from the bunch. Christmas presents which arrive in time for New Year, thanks to FedEx or UPS? It can happen and, this year, it most certainly did, big style and so UPS and FedEx, amongst others, are going to have to take the blame. They are, after all, the last in a line of people and companies, and the easiest to blame when something goes wrong.
Photo Credit: Ian Fuller – Creative Commons
Not that such companies are free of blame when things go wrong, I am sure we’ve all heard – and seen thanks to YouTube – reports of deliveries where parcels have simply been left out on the drive, where packages have been thrown across fences and damaged in the process. But is it fair to blame the messenger this year?
Not in every case. UPS have publicly acknowledged that there have been problems, that the weight of parcels to be delivered was too much for them to handle. Online shopping is to blame, they say, but that isn’t necessarily right either. That more people are shopping online is clear, it is easier than fighting your way through taser-wielding mothers determined to get the last XBox for their child, come what may. But part of the blame needs to be shifted to the customers themselves, who ordered late in the day, and part to the companies who sent their products out late. Someone who orders a product on December 1, which is in stock, readily available, just needs to be sent out, should be able to expect quick delivery, if the supplier gets their act together and sends the product out quickly.
And blaming the drivers for a late delivery is also not right: they’ve all worked long hours, had to cope with traffic just the same as anyone else, had more to do than is normal. Accept it: Christmas is a busy time and if we’re not prepared, if we don’t plan well in advance, something is going to go wrong. But that doesn’t mean you need to shoot the messenger.
- Viktoria Michaelis.