It’s one thing going to a restaurant for a special evening, it is quite another to enjoy the evening. Not that the food, if you pick the right restaurant, is going to be bad, or the lighting to low, to high or whatever, or the music too loud, but some have an open kitchen. Or, if not exactly open, one where guests can hear almost everything that is going on.
Now, I enjoy knowing that my food is being properly prepared and that a professional is working away at making my evening perfect. Eating out is not just that, of course, the company has to be right and the atmosphere has to be good too. However, this evening things were not as they should have been, and it had little to do with either the restaurant, as such, or the food. It was the chef himself.
Photo Source: Juanedc.com – Creative Commons
You take your time ordering just that dish which appeals to you the most, the one which is going to crown your evening of convivial togetherness. And then, from the open window of the kitchen, you hear nothing but complaints, or someone saying that they are not taking any more orders because they want to leave at a certain time, or they are too busy to concentrate on a special order.
Not that my order was difficult: an oven-baked potato with sour cream and salad. Not that too many people were waiting to be served: I counted two other couples and a man on his own. However, I can understand why all the restaurants around were packed full and this one had so many empty tables. It was off-putting, to say the least. And then the order was wrong anyway – he added shrimps to the dish, and I do not eat any form of meat or fish. My order had to be sent back.
There is a certain level of professionalism which needs to be met no matter where you are and, as a chef in an open kitchen, that level is not achieved when nothing but complaints over the easiest of orders can be heard throughout the entire room.
- Viktoria Michaelis.